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Delighting Customers in Japan XIX : FULL

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June 5, 2023 @ 6:30 pm - 9:00 pm
L Espace @ CCIFJ

Nihonbashi Honcho YS Bldg. 1F, 2-2-2 Nihonbashi Honcho, Chuo-ku
Tokyo, 103-0023 Japan

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Admission: JPY 6,000 members 会員 / JPY 8,000 non-members 非会員
Profile Peter Cammaerts
Profile Norbert Leuret
Profile Vincent Nelias

The BLCCJ is relaunching its flagship seminar “Delighting Customers in Japan”!

Japan is known as one of the most challenging markets in the world. Whether your business is a start-up, long-established, or somewhere in between, you are probably confronted daily with the issue “how to delight customers?”

Because there is not a single answer to this fascinating question, the BLCCJ launched in 2001 the “Delighting Customers in Japan” seminar where a number of top executives share their ideas and experiences about the challenges of succeeding in this perplexing market.

Following the great success of the event formula, the BLCCJ is very pleased to organize already the 19th edition in 2023!


This time we will welcome the following 3 high-level speakers (profiles in attachment):

  • Mr. Peter Cammaerts, Vice-President High End, BU East Asia (South Korea, Japan, New Zealand, Pacific Islands), AB INBEV
  • Mr. Norbert Leuret, President and Representative Director, LVMH MOËT HENNESSY LOUIS VUITTON JAPAN K.K.
  • Mr. Vincent Nelias, Representative Director & President, Head of Sales, TRIUMPH INTERNATIONAL JAPAN


The presentations will be followed by Q&A and a networking cocktail.



Date: Monday 5 June 2023
Time: 18:30-21:00 (doors open at 18:00)

  • registration from 18:00
  • presentations + Q&A 18:30 – 20:00
  • networking cocktail 20:00 – 21:00

Venue: L’espace @ CCIFJ
Nihonbashi Honcho Ys Bldg. 1F, 2-2-2 Nihonbashi Honcho, Chuo-ku, Tokyo 103-0023
Fee: JPY 6,000 members / JPY 8,000 non-members
(this includes drinks and finger food)

This event will be open to other Chamber members as well.
Seats are limited to 80, first come first served.


To register, please send the full name, company name and title of all your attendees to and we will send a confirmation email.
Deadline for registration is Wednesday 31 May 17:00 or when seats are full.


We kindly ask you to arrange payment by 31 May 17:00 by bank transfer. We will send the bank details in the confirmation email.
(Any cancelation after 31 May or no-shows will be charged in full.)


We hope to see many of you at the seminar!