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Delighting Customers in Japan XX

June 3 @ 6:30 pm - 9:00 pm
L Espace @ CCIFJ

Nihonbashi Honcho YS Bldg. 1F, 2-2-2 Nihonbashi Honcho, Chuo-ku
Tokyo, 103-0023 Japan

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Admission: JPY 6,000 members / JPY 8,000 non-members
Profile Nathalie Oosterlinck
Profile Martin Steenks
Profile Philipp von Witzendorff

Our flagship seminar “Delighting Customers in Japan” is celebrating its 20th edition!

Known as one of the most challenging markets globally, navigating Japan’s business landscape requires innovative strategies and keen insights into customer preferences.

“Delighting Customers in Japan” has been bringing together numerous esteemed executives to share their experiences and strategies for success in this complex market.

To celebrate the 20th edition we will welcome the following 3 distinguished speakers (profiles in attachment):

  • Ms. Nathalie Oosterlinck, Managing Executive Officer, JERA Co. Inc. & CEO, JERA Nex Limited
  • Mr. Martin Steenks, CEO, DOMINO’S PIZZA JAPAN
  • Mr. Philipp von Witzendorff, President & CEO, PORSCHE JAPAN

The presentations will be followed by a Q&A and a networking cocktail.
This event will be open to other chambers of commerce too.

Don’t miss this chance to gain actionable strategies for success in Japan!



Date: Monday 3 June 2024

Time: 18:30-21:00 (doors open at 18:00)

  • registration from 18:00
  • presentations + Q&A 18:30 – 20:00
  • networking cocktail 20:00 – 21:00

Venue: L’espace @ CCIFJ
Nihonbashi Honcho Ys Bldg. 1F, 2-2-2 Nihonbashi Honcho, Chuo-ku, Tokyo 103-0023

Fee: JPY 6,000 members / JPY 8,000 non-members
(this includes drinks and finger food)

Seats are limited to 80, first come first served.


To register, please send the full name, company name and title of all your attendees to and we will send a confirmation email.
Deadline for registration is Wednesday 29 May 17:00, or when seats are full.

We kindly ask you to arrange payment by 29 May by bank transfer. We will send the bank details in the confirmation email.
(Any cancelation after 29 May or no-shows will be charged in full.)


We hope to see many of you at the seminar!